Indian Railways SMS based complaint system

Status of SMS based Passenger Complaints

OBJECTIVES

1. To get complaints/suggestions from customers through SMS for aligning railway resources and priorities to customers' aspirations and expectations

2.To reduce the gap between the customers' expectations and railway's performance

3.To help railways prioritize focus areas

4.To foster greater participation of customers in railway services

SALIENT FEATURES

1. Complaint/suggestion can be registered at 8121281212 by sending an SMS

2. In response, an automated acknowledgement with a unique ID will be sent as an SMS

3. With the unique ID, passenger can know the status of the complaint by sending SMS:-

"STATUS < SPACE > < REFERENCE ID>"

to 8121281212

or by logging on our website-www.scrailway.gov.in

4. Final reply will be sent through an SMS and will also be available on our website- www.scrailway.gov.in